WiFi Connection Frequently Asked Questions
Q. How much does it cost to use The Old Oaks WIFI?
A. First 30 mins per booking are FREE. After that the charges are £3 per day, £10 per week and £20 per month.
Q. Is the connection secure?
A. Yes, 100%. We took the time and extra expense to ensure the best possible system for our guests.
Q. How can I be sure that after I have purchased my WIFI card I will get good reception from my pitch?
A. Again, we have made sure to install a high quality system that provides the best possible coverage throughout the park. However, the 30 minute free card will let you know if the signal is good from your pitch.
Q. My laptop cannot find the Wireless network.
A. Many laptops have a small switch or software setting to turn on the Wi-Fi radio, please check your manual. On Dell laptops it is Fn + F2 keys.
Q. My laptop connects to the Wireless network but after I move the signal gets weak.
A. We have installed multiple Access Points (APs) and you may get better reception from another AP. Windows won't look for another AP unless it completely looses the signal. To tell
Windows to check for the best signal right click on the blue flashing "computer" icon in the tray by the clock and select repair.
Q. I can receive email from my existing ISP email account but not send it.
A. Some ISPs require that you have different email settings to send email when on another network - contact your ISP for more information.
Q. How do I get an email address?
A. Gmail is good email solution, it will work on any PC, on any Internet connection with just a username and password. Gmail is available for free - visit Gmail.com for more information.
Q. What can I do to make my computer more secure?
A. Windows Update is very important as it automatically updates Windows with all the security fixes. Click Start then All Programs then Windows Update.
Q. What about spyware?
A. Microsoft has a free AntiSpyware program called Windows Defender - visit the Microsoft web site for more information.
Q. Do I need to buy Firewall software?
A. Microsoft now includes a Firewall with Windows which you will get if you run Windows update.
Q. I connect but get a "DNS error" when I open my browser.
A2. You may not have DHCP enabled, please enable DHCP in your wireless network connection (from Control Panel).
A1. You may have security software running such as "Norton Internet Security", you will need to set your security software so that you can connect to the Wi-Fi network - please check your
security software documentation.
Q. I see lots of programs that I can download from the Internet such as icons for emails and
security checks.
A. Many of these programs are spyware, please do not download any programs unless you are very sure of the provider.
Q. Can I make phone calls using my computer?
A. Yes, a leading provider is Skype; www.skype.com
Q. I have a question not covered above.
A. Email questions@windsorwireless.com with your question.
 |
 |
 |
 |
 |