Do you have a question about Old Oaks Touring Park? Whatever your question or query, whether it be about our dogs policy, cancellation policy, Coronavirus plans or on-park facilities, chances are your question has already been asked – and answered below! Simply click on one of the headings to expand the questions and answers.
Please note that our ‘new normal’, due to the Coronavirus situation, will override some of our usual policies, procedures, service provision etc. Please see these sections for full details:
Written proof will be required. Full details here: https://www.theoldoaks.co.uk/cancellation-plan/
Arrival at Old Oaks
Touring Departures ~ Please vacate your pitch before 12 noon. If you attempt to leave after this time, you will need to ask reception to override the security barrier, to allow your vehicle to pass.
Glamping cabins ~ arrival from 2pm. To allow for cleaning after previous guests have departed, you may not be able to check into your accommodation before this time. However, if you’d like to arrive earlier (after 12pm), please park in the car park and call into reception. You are then free to explore the park or go for a walk, until your accommodation is ready for you.
Shepherd Huts and Cedar Lodges ~ arrival from 3pm. To allow for cleaning after previous guests have departed, you may not be able to check into your accommodation before this time. However, if you’d like to arrive earlier (after 1pm), please park in the car park and call into reception. You are then free to explore the park or go for a walk, until your accommodation is ready for you.
Glamping Departures – please depart by 11am
We cannot accept arrivals after 9pm.
From M5 motorway: Leave M5 at J23. Take A39 towards Glastonbury. When you reach Street, turn your sat nav off! If you don't you are likely to be directed through a housing estate.
As you approach Glastonbury take the A361 towards Shepton Mallet and Frome. Approx 1.5 miles from Glastonbury you will pass under a footbridge (next to Millfield Prep School). Turn left 250m after footbridge at sign for Wick. The park is on left in 1 mile.
From Wells / Bristol: Take A39 towards Glastonbury. Follow signs for West Mendip Hospital. Just past hospital turn left at sign for Wick and Brindham. The park is on right in 1.5 miles.
From Shepton Mallet: Take A361 towards Glastonbury. Turn right at sign for Wick, after passing Tor Stone Centre on your right.
Facilities & Services
We have a free service which is suitable for light browsing only. You will be required to provide your name and email address each time you log in (we do not use your personal information for marketing purposes).
We also have a chargeable Premium wifi service which is up to 10x faster than the free one. Again, some areas may have a stronger signal than others. It is possible to purchase a 2 hour voucher for £1.95 (online, through the service provider), if you wish to test your signal, before purchasing a voucher for the duration of your stay.
Please note that we cannot guarantee bandwidth or speeds, which may vary dependent on number of users at any one time.
We are also licenced to sell alcohol, which includes a wide variety of red and white wine, local ciders and ales, and a range of spirits and mixers.
Mini and larger breakfast boxes are available to order, at any time, with just a little notice.
Also, freshly baked croissants and pains au chocolate are baked in the farmhouse, nearly every morning, Again, these need to be pre-ordered the day before.
We also have 5 takeaway delivery nights, including Fish and Chips (Friday), Indian (Wed & Sun), Pizza & Kebab (Monday), Chinese (Saturday).
Plus, from Easter to October, we have a wood-fired pizza van that visits the park, serving up delicious stone-baked pizzas, every Tuesday (from 2019) and Thursday.
We have a few pitches which we consider to be more suitable for those who are less able and wish to be closer to the shower block. Please ask our team when booking on the telephone or make a request in the special instructions section on the online booking system.
NB. Our strict adult only policy (over 18) also applies to visitors to the park.
Online booking is always available 24/7. During our closed period, the office operates on reduced hours and may not be accessible every day of the week (for telephone bookings).
Dog facilities include 300m enclosed dog exercise area where your four-legged friends can run free, a dog shower with hot water, free dog poo bags in the dog run, dog parking places, dedicated washer and dryer for dog bedding, etc.
Fire pits must not be placed on the decking or too close to tents, caravans or any other structures.
Getting out and about
From April to end of September, there is a Tor Bus which runs from the foot of Glastonbury Tor (3/4 mile, up a hill from the park), into Glastonbury town centre. This runs every hour.
Touring and Camping
All pitches have a grass area for sitting out.
Standard (hard stand)
Super (electric, drinking water and waste water hook up)
Premier (electric, drinking water and waste water hook up, satellite TV hook up point, picnic table, chiminea, bird table).
Please see our park map and pitches page to see where these are located.
Glamping pods (cabins) x 6 ~ King-size bed (sheet provided), mini fridge, kettle, toaster, cups & spoons, heating, decking, outdoor table and chairs, picnic bench, fire pit. A fully heated shower block, with luxury shower rooms, toilets, ladies vanity bar, laundry facilities, washing up sinks, fridge and freezer are all just a few steps away.
Shepherd Huts x 1 ~ Double wall bed (converts to dining table), private shower and toilet, Freeview TV, microwave, small stove, fridge, toaster, kettle, pots, pans, utensils, crockery, etc, washing up essentials. Bedding provided (bring your own towels). Fire pit, picnic bench, 2 outdoor chairs, grass area with sun loungers.
Shepherd Hut with Wood-fired Hot Tub x 1 ~ As above plus private, screened wood-fired hot tub. All wood included for the duration of your stay. Hot tub is lit and should be warm by the time you arrive.
Mini Cedar Lodge x 3 ~ Studio style. Larger than shepherd hut. King-size bed. Bedding provided (bring your own towels). Inside and outside dining tables. TV. Sofa. Kitchenette (fridge, microwave or combi oven, ceramic hob). Kettle, double toaster, all kitchen equipment, crockery, cutlery, washing up essentials. Large decking with furniture, fire pit, grass area, sun loungers.
Mini Cedar Lodge with Wood-fired Hot Tub x 1 ~ As above plus private, screened wood-fired hot tub. All wood included for the duration of your stay. Hot tub is lit and should be warm by the time you arrive.
Please note that we are a member of Tranquil Park and we cater for those looking for peaceful, away-from-it-all breaks. We don’t accept groups or those looking for a party.
NB. Smokeless fire logs are the only type of fuel permitted for use in the fire pits. They can be purchased in our on-site shop.
Full name and address, including postcode
Mobile / home phone
Type of voucher
Voucher reference (if Virgin Voucher ref plus PIN)
Date of stay required (if possible, provide more than choice of date)
One night vouchers may only be used from Sun to Thurs (not Fri & Sat), unless you choose to book extra nights. Extra nights will be charged at the standard Old Oaks nightly rate. See below for exclusions*
Two night vouchers may be used at any time (see below for exclusions*). Extra nights can be booked direct with our park at our standard rate (or peak rate if during certain periods).
*Exclusions ~ 3rd party glamping experience vouchers, ie ones purchased anywhere other than via Old Oaks, may not be used during our peak times (Easter, Bank Holidays, July & Aug, Glastonbury Festival week, Bridgwater Carnival weekend, Glastonbury Carnival weekend). We can allow bookings during these periods with an additional surcharge of £15 per night (on the voucher nights).
There is an additional charge of £10 per night for a one night stay in a glamping pod and a £15 per night surcharge for a one night stay in a shepherd hut or cedar lodge.
Hot tub accommodation is a minimum of 2 nights at all times.