Frequently Asked Questions

Until and unless advised otherwise, Old Oaks is open for business. Guidance suggests that open air environments could be more safe than many others like shops, cafes, hotels, etc.
We have very strict cleaning procedures in place and are now using NHS gold standard cleaning products in all areas around the park.
In addition, we are actively encouraging our guests and team to follow Government and NHS advice on regular handwashing and other recommended precautions.
As there are no travel restrictions in place (as at 15th March 2020), we will not be offering refunds or booking transfers if you are well but decide not to travel.

Please see this page for further information https://www.theoldoaks.co.uk/coronavirus-information-for-old-oaks-guests

If you have symptoms (new persistent cough, high temperature / fever) or are in a high risk group (as advised by the government), we are offering to move your booking to another date in Mar/Oct/Nov 2020 or March 2021. We are unable to offer refunds or alternatives dates to this. This is to help Old Oaks remain sustainable in the uncertain times ahead.

Our plan covers sickness, redundancy, jury service or bereavement. It excludes pandemics and epidemics.

Written proof will be required. Full details here: https://www.theoldoaks.co.uk/cancellation-plan/

Touring Arrivals ~ Check in from 1pm. Please try to arrive as close to this time as possible. We don’t have a waiting area and the arrival area cannot accommodate caravans and motorhomes that arrive too early.

Touring Departures ~ Please vacate your pitch before 12 noon. If you attempt to leave after this time, you will need to ask reception to override the security barrier, to allow your vehicle to pass.
Glamping cabins ~ arrival from 2pm. To allow for cleaning after previous guests have departed, you may not be able to check into your accommodation before this time. However, if you’d like to arrive earlier (after 12pm), please park in the car park and call into reception. You are then free to explore the park or go for a walk, until your accommodation is ready for you.

Shepherd Huts and Cedar Lodges ~ arrival from 3pm. To allow for cleaning after previous guests have departed, you may not be able to check into your accommodation before this time. However, if you’d like to arrive earlier (after 1pm), please park in the car park and call into reception. You are then free to explore the park or go for a walk, until your accommodation is ready for you.

Glamping Departures – please depart by 11am

From Easter to end of Sept, you can check in at any time before 8pm. During low season (March to Easter and Oct to close), latest check in is 7pm.

If you’re stuck in traffic or running late, please let reception know on 01458 831437 in advance and we will try to arrange for a member of the team to come and meet you. If your call is after 8pm (main season) or 7pm (low season), please call the out of hours number ~ 07910 505066.

We cannot accept arrivals after 9pm.

GPS Co-ordinates - N 51° 09.163, W 002° 40.802

From M5 motorway: Leave M5 at J23. Take A39 towards Glastonbury. When you reach Street, turn your sat nav off! If you don't you are likely to be directed through a housing estate.

As you approach Glastonbury take the A361 towards Shepton Mallet and Frome. Approx 1.5 miles from Glastonbury you will pass under a footbridge (next to Millfield Prep School). Turn left 250m after footbridge at sign for Wick. The park is on left in 1 mile.

From Wells / Bristol: Take A39 towards Glastonbury. Follow signs for West Mendip Hospital. Just past hospital turn left at sign for Wick and Brindham. The park is on right in 1.5 miles.

From Shepton Mallet: Take A361 towards Glastonbury. Turn right at sign for Wick, after passing Tor Stone Centre on your right.

Yes, WiFi is available all around the site, however, you may find some areas have a stronger signal than others.

We have a free service which is suitable for light browsing only. You will be required to provide your name and email address each time you log in (we do not use your personal information for marketing purposes).

We also have a chargeable Premium wifi service which is up to 10x faster than the free one. Again, some areas may have a stronger signal than others. It is possible to purchase a 2 hour voucher for £1.95 (online, through the service provider), if you wish to test your signal, before purchasing a voucher for the duration of your stay.

Please note that we cannot guarantee bandwidth or speeds, which may vary dependent on number of users at any one time.

Yes. All pitches are level.

Yes. We have a small, fully stocked shop, where you get buy all of your essentials, like milk, bread, juices, cold drinks, free range eggs, home-make cakes, groceries, kitchen and camping essentials, snacks, books, maps, gifts, local meats (ham, sausages, bacon, beef), charcoal, fire pit logs, dog treats and toys and loads more.

We are also licenced to sell alcohol, which includes a wide variety of red and white wine, local ciders and ales, and a range of spirits and mixers.

Mini and larger breakfast boxes are available to order, at any time, with just a little notice.

Yes. Your choice of papers or magazines can be pre-ordered for delivery to site every day (no charge). We can also source a range of freshly baked bread and rolls from our local bakery, when pre-ordered the day before.

Also, freshly baked croissants and pains au chocolate are baked in the farmhouse, nearly every morning, Again, these need to be pre-ordered the day before.

Yes, we have a ½ acre fishing pond which is well-stocked with carp, tench, chubb and bream, up to around 15lbs in weight. The pond is exclusively for guests who are staying on the park (charges apply). Day visitors are not permitted to fish. Please refer to our fishing page for full details.

No. We do, however, have a fully stocked shop with off licence, selling lots of local produce, wines, beers and ciders.

We also have 5 takeaway delivery nights, including Fish and Chips (Friday), Indian (Wed & Sun), Pizza & Kebab (Monday), Chinese (Saturday).

Plus, from Easter to October, we have a wood-fired pizza van that visits the park, serving up delicious stone-baked pizzas, every Tuesday (from 2019) and Thursday.

We have 2 fully accessible shower rooms with toilets. It is worth noting that the park is gently sloping and a lot of the tracks are gravel, which can be difficult for manual wheelchair users. Our cedar lodges and shepherd huts have steps leading up to the accommodation, so may not be suitable for some. Our glamping cabins are all on one level.

We have a few pitches which we consider to be more suitable for those who are less able and wish to be closer to the shower block. Please ask our team when booking on the telephone or make a request in the special instructions section on the online booking system.

Yes. Your friends are welcome to visit you, whilst you’re staying with us. We do ask that your friends / family leave their vehicles in our main car park and pop into our reception to let us know who they’re coming to see, during reception open hours. Visitors must leave before 10.30pm.

NB. Our strict adult only policy (over 18) also applies to visitors to the park.

No. Our open season is 1st March until the Monday after Glastonbury Carnival, which is always the 3rd weekend in November.

Online booking is always available 24/7. During our closed period, the office operates on reduced hours and may not be accessible every day of the week (for telephone bookings).

Yes. We consider ourselves to be very dog friendly. We allow a maximum of 3, well-behaved dogs per touring pitch and 2 per glamping accommodation. Charges apply. Dogs must be kept on a short lead at all times, except when in the dog exercise area.

Dog facilities include 300m enclosed dog exercise area where your four-legged friends can run free, a dog shower with hot water, free dog poo bags in the dog run, dog parking places, dedicated washer and dryer for dog bedding, etc.

Yes. Gas or charcoal barbecues are permitted, but we ask you not to place them directly onto the ground, decking or picnic benches. Please dispose of them responsibly.

No. Open fires are not permitted, however, we do allow fire pits, using smokeless fire logs only (available from our shop). Fire pits (with or without logs) are available to hire from reception. Any other type of wood is not permitted.

Fire pits must not be placed on the decking or too close to tents, caravans or any other structures.

Due to the tranquil nature of our park, we do not knowingly accept group bookings, We find that noise levels rise when there are large gatherings and this can be detrimental to the peace and quiet that our guests expect.

Unfortunately, the park is not on a bus route. The nearest bus stop is 1.5 miles along Wick / Brindham Lane (near West Mendip Hospital).

From April to end of September, there is a Tor Bus which runs from the foot of Glastonbury Tor (3/4 mile, up a hill from the park), into Glastonbury town centre. This runs every hour.

Castle Cary is our nearest station, which is approx. 11 miles from Old Oaks.

The closest pub is Riflemans Arms on Chilkwell Street in Glastonbury, approx. 1.7 miles on foot or 2 miles by car. There’s also the Red Lion at West Pennard, which is 2.5 miles by car. There is a cross country footpath which can be accessed from Wick Lane, approx. 500m from the park entrance.

Bristol International airport is approx. 22 miles from Old Oaks.

The town of Glastonbury is just under 3 miles by car or less than 2 on foot. To walk into Glastonbury, it is recommended to go up Stone Down Lane (pretty steep) and round the side of the Tor. A taxi costs approximately £7.

Highbridge Caravans are approx. 20 miles from Old Oaks. They stock new and used caravans, motorhomes, awning and tents, plus a wide range of camping and caravanning accessories. We stock a small range of essentials in our campsite shop too.

We have 3 types of pitch, which are mostly of a larger than average size (a few smaller ones, more suited to tents or small campers). All have a hard stand area for your caravan, tent, motorhome, trailer tent, camper or RV (max of 30ft). Vehicles, units and awnings must be erected on the hard stand area, however, we do not insist on them facing a particular way, so it’s up to you how you set your home from home up.

All pitches have a grass area for sitting out.

Standard (hard stand)

Super (electric, drinking water and waste water hook up)

Premier (electric, drinking water and waste water hook up, satellite TV hook up point, picnic table, chiminea, bird table).

Please see our park map and pitches page to see where these are located.

All of our pitches vary in size. Some are much larger than others, however, all are more than large enough to accommodate your caravan/motorhome, etc, plus awning, plus car, on the hard stand area. If you have a particularly large or twin axle van, there are a few pitches which would be best suited. Please discuss your requirements with a member of our team, if you have any questions.

We can take units up to a maximum of 30ft, suitable to availability of the larger pitches.

Yes. We have an optional pick a pitch facility, which allows you to specify a particular pitch or area. There is a charge of £2 per night for this and there is a 5 night min. We ask that a min of 3 choices are given at the time of booking.

No. Due to our heavy clay soil and inclement weather, we no longer have any grass pitches. We do however, welcome tents on any of our pitches, which are gravel, hard standings. Many of our guests regularly pitch their tents on these, with no problems at all. Some like to use an extra ground sheet for peace of mind (we can lend you one free of charge if needed). We recommend the use of sturdy rock pegs.

We have 3 levels of self-catering glamping accommodation (all suitable for a max of 2 people):

Glamping pods (cabins) x 6 ~ King-size bed (sheet provided), mini fridge, kettle, toaster, cups & spoons, heating, decking, outdoor table and chairs, picnic bench, fire pit. A fully heated shower block, with luxury shower rooms, toilets, ladies vanity bar, laundry facilities, washing up sinks, fridge and freezer are all just a few steps away.

Shepherd Huts x 1 ~ Double wall bed (converts to dining table), private shower and toilet, Freeview TV, microwave, small stove, fridge, toaster, kettle, pots, pans, utensils, crockery, etc, washing up essentials. Bedding provided (bring your own towels). Fire pit, picnic bench, 2 outdoor chairs, grass area with sun loungers.

Shepherd Hut with Wood-fired Hot Tub x 1 ~ As above plus private, screened wood-fired hot tub. All wood included for the duration of your stay. Hot tub is lit and should be warm by the time you arrive.

Mini Cedar Lodge x 3 ~ Studio style. Larger than shepherd hut. King-size bed. Bedding provided (bring your own towels). Inside and outside dining tables. TV. Sofa. Kitchenette (fridge, microwave or combi oven, ceramic hob). Kettle, double toaster, all kitchen equipment, crockery, cutlery, washing up essentials. Large decking with furniture, fire pit, grass area, sun loungers.

Mini Cedar Lodge with Wood-fired Hot Tub x 1 ~ As above plus private, screened wood-fired hot tub. All wood included for the duration of your stay. Hot tub is lit and should be warm by the time you arrive.

Please note that we are a member of Tranquil Park and we cater for those looking for peaceful, away-from-it-all breaks. We don’t accept groups or those looking for a party.

NB. Smokeless fire logs are the only type of fuel permitted for use in the fire pits. They can be purchased in our on-site shop.

If you have been given, or bought a glamping experience voucher through a 3rd party seller (Virgin, Buyagift, Red Letter, Wowcher, Asda, Lastminute.com) or direct from ourselves, you will need to book directly with our park, on the telephone (01458 831437) or via email (info@theoldoaks.co.uk). Please provide the following information:

Full name and address, including postcode
Mobile / home phone
Type of voucher
Voucher reference (if Virgin Voucher ref plus PIN)
Car Reg
Date of stay required (if possible, provide more than choice of date)

Voucher restrictions:
One night vouchers may only be used from Sun to Thurs (not Fri & Sat), unless you choose to book extra nights. Extra nights will be charged at the standard Old Oaks nightly rate. See below for exclusions*

Two night vouchers may be used at any time (see below for exclusions*). Extra nights can be booked direct with our park at our standard rate (or peak rate if during certain periods).

*Exclusions ~ 3rd party glamping experience vouchers, ie ones purchased anywhere other than via Old Oaks, may not be used during our peak times (Easter, Bank Holidays, July & Aug, Glastonbury Festival week, Bridgwater Carnival weekend, Glastonbury Carnival weekend). We can allow bookings during these periods with an additional surcharge of £15 per night (on the voucher nights).

Yes, in some accommodation we allow one night midweek stays (Sun to Thurs only). This includes glamping pods, shepherd huts (without hot tub) and cedar lodges (without hot tub).

There is an additional charge of £10 per night for a one night stay in a glamping pod and a £15 per night surcharge for a one night stay in a shepherd hut or cedar lodge.

Hot tub accommodation is a minimum of 2 nights at all times.

Yes. All of our glamping accommodation is dog friendly. Maximum of 2 well-behaved dogs. There is a per dog, per night charge. Please see our prices page.

Yes. All accommodation has a space for one car, adjacent to the unit.

No. However, just a few steps away from all of the accommodation, is a laundry room (another is located approx. 150m away), with ironing board, iron, washing machine, tumble dryer, hand washing sink.

Cedar lodges and shepherd huts come equipped with all bedding. Glamping pods have just a sheet. Towels are not provided in any of our accommodation.

Glamping cabins are ready by 2pm and Cedar Lodges and Shepherd Huts are ready by 3pm. If you arrive earlier (not before 1pm please), you are welcome to park up and explore the park or go for a walk. Departure time for all accommodation is 11am.

We try to light your hot tub at around 1pm on the day of arrival, so that it’s ready for use from 3pm. As our hot tubs are eco-friendly, wood-fired hot tubs, they do need to be tended and checked to ensure the fire is burning sufficiently well. If you are likely to arrive well after 3pm, please let us know in advance and will try our best to make sure the tub is lit later, and in time for your arrival.

Our Cedar Lodges and Shepherd Huts have their own private facilities, whereas the glamping pods do not. There is a facilities block with showers, toilets, wet rooms, ladies vanity bar, accessible shower and toilet just a few metres away.