Coronavirus information and updates
We are open!
As of 24/7/20 and in line with government regulations, it will be mandatory to wear a face covering when entering our shop / reception. Time to get sewing! Also available to order from our new Hopt click and collect app.
What you can expect* on your visit to Old Oaks can be viewed here. Travel Advice and FAQ information can be viewed here. *Update – our shop & reception are now open and benches are now back in position around the park.
To protect our guests and staff multiple touch points, we will not be providing welcome booklets, leaflets, menus or order forms when we re-open. Instead, we have created digital versions which can be viewed or preferably downloaded and printed in advance of your stay. Please visit our new Digital Downloads page to view everything in one place.
Our Covid19 opening safely risk assessment.
11/07/20 ~ New click and collect app is now live. Download HOPT to your smart phone or device. Search for Old Oaks and voila, you’re ready to order.
Our office is now open from 9am to 5.30pm each day. Right now, our phone is incredibly busy and so we would suggest emailing, if you can – email@example.com
If you have a forthcoming stay, we will be sending you a balance reminder approx 15 days before arrival. All balances must be paid in advance. We’ll also be sending you lots of other information.
MOVING YOUR BOOKING OR HOLDING CREDIT
*If your booking was for April, May or June 2020 and you haven’t moved it to another date and wish to do so, please email firstname.lastname@example.org. If you don’t want to choose another date until things are more certain, any deposits or money paid will automatically be held as a credit for use at a later date in 2020 or 2021 and you can contact us when you’re ready and able to rebook.
If you have a forthcoming stay, we will be sending out reminder emails about 15 days before you arrive.
If you’re trying to get in contact, please be aware that we may not be able to get back to you immediately, but will endeavour to move all bookings, as requests are received. Thank you for your patience and understanding.