Coronavirus information and updates
Please also see our ‘What Guests Can Expect‘ page.
What facilities will be open at Old Oaks before 17th May?
Mens and ladies sections at Middle Oaks block (total of 9 toilets & + laundry + dish washing) + dog washing. Plus some toilets (2 ladies/2 mens), urinals, private washing cubicles and hand basins will be open at the Orchard block.
All individual shower rooms, except the disabled unit at Middle Oaks, will remain closed. Showers and tourist information room are NOT permitted to be used until 17/5 (under current guidelines).
Other facilities that are open
Shop / reception / chemical disposal points / camper clean machine (FREE until 17th May) / motor home service point / dog wash / all food services are in operation (7 days a week).
What facilities will be open from 17th May? (updated 13/05)
Everything will be open, including showers. Clearly, the safest thing for everyone is to continue to use your own facilities, wherever possible, but we know this is not possible for everyone. We have robust cleaning procedures and risk assessments in place and we will be providing plenty of cleaning sprays in all areas, which we request that all guests use, before and after showering.
NB: We are still requesting that everyone who is able to use their own facilities, should do so, as this is the safest thing to do currently.
When we reopen, and until we are advised otherwise, we have made a number of changes to our procedures, to protect our guests and staff, including the reduction of multiple touch points. We have created digital versions of all of our information, which can be viewed or preferably downloaded and printed in advance of your stay. Please visit our new Digital Downloads page to view everything in one place.
New Covid Cover
From 10th Jan 2021, it is possible to add Covid Cover to your booking – this will entitle you to request a refund for any Covid reason that means you are unable to visit (restrictions, symptoms, illness). If you choose not to take this cover, you will still be able to move your booking to another date in 2021, but may not request a refund. This may only be done once, due to the ongoing disruption to our business. We strongly advise either taking advantage of our Covid Cover or ensuring you have your own enhanced insurance in place. Charges are £25 per week or part week for touring and £39 for glamping. NB. This new cover is different from our existing Cancellation Plan, which does not cover pandemics.
Health & Safety Measures in place for re-opening
· Completed a COVID-19 risk assessment
· More robust cleaning, including hand washing/sanitiser
· Customers and staff to wear face coverings where required to do so by law
· Social distancing and observing legal limits on group sizes
· Increase ventilation
· Supporting NHS Test and Trace
· Turn people with coronavirus symptoms away
· Encouraging contactless payments and check-in procedures
· Asking guests to respect the local community when out and about
· Engaging with local businesses and food suppliers to supply our guests onsite
New bookings for 2021 and 2022 can be made here
NB. Due to the knock effects of the past 12 months and huge pent up demand for UK holidays, we have almost NO availability until the end of Sept (correct at 22/04). There are a few days here and there (on pitches) before 17th May, however, no weekends. There are also the odd one night slot. After 17th May, there are just one or two nights here and there. Again no weekend dates. Glamping – no cedar lodges until Oct / shepherd huts, the odd midweek 2 night slot / cabins – some availability. Any new availability or cancellations will be posted on this page.