Coronavirus information and updates
Our local area is in Tier 2 and we will re-open on Wed 2nd Dec!
If your own area is Tier 1 or Tier 2, you can safely visit Old Oaks (adhering to all safety and government guidelines). Sadly, if you’re in Tier 3, you will not be able to visit for at least 2 weeks from 26th Nov. Restrictions are due to be reviewed in 2 weeks from today (26/11). If you have an affected booking, please email firstname.lastname@example.org. Please note, our office is still on very limited hours and so we may not be able to respond immediately. Rest assured we’ll get back to you within 48 hours.
December Safe Booking Guarantee ~ We all know that a lot can happen is a short space of time in this crazy year of 2020, but our team are geared up for reopening Old Oaks on 2nd Dec.
We’re offering a SAFE BOOKING GUARANTEE for any bookings made for the month of December. This means that if restrictions (in your area or ours) don’t allow you to travel or Old Oaks to open, we’ll do one of 2 things, with no quibbles:
1. Move your booking & any money paid to another date of your choice in 2020 or 2021 (subject to availability)
2. Full refund
Also, your balances can be paid just 5 days before arrival, instead of the usual 28, so you can hang on to your hard earned cash for longer.
Our office is currently closed and emails are answerphone are only checked every couple of days. Online booking is open 24/7: www.theoldoaks.co.uk/search-results/ We hope to see you very soon
Christmas & New Year bookings ~ We’ll be keeping up to date with any changes or news and will let you know if anything changes. We have every intention of being open for this period as planning, restrictions permitting.
Balance payments for bookings in December ~ Due 5 days before arrival.
Storage payments for 2021 ~ are due on or before 15th November. If possible, please pay via the payment link in the email or by bank transfer (details in the email). If you call to pay and there’s no-one in the office, we’ll call you back within 48 hours.
Information for when we re-open:
To protect our guests and staff with regard to multiple touch points, we will not be providing welcome booklets, leaflets, menus or order forms when we re-open. Instead, we have created digital versions which can be viewed or preferably downloaded and printed in advance of your stay. Please visit our new Digital Downloads page to view everything in one place.
Our Covid19 opening safely risk assessment.
11/07/20 ~ New click and collect app is now live. Download HOPT to your smart phone or device. Search for Old Oaks and voila, you’re ready to order.
Our office is now open from 9am to 5.30pm each day. Right now, our phone is incredibly busy and so we would suggest emailing, if you can – email@example.com
If you have a forthcoming stay, we will be sending you a balance reminder approx 15 days before arrival. All balances must be paid in advance. We’ll also be sending you lots of other information.