Updated 27th March 17.30pm
Our office, reception and campsite is closed to protect our guests, staff and own families All affected holidays, and all monies paid are safe and there is NO NEED TO TAKE ANY FURTHER ACTION AT THIS POINT.
A message from the White Family and the Old Oaks Team:
We sincerely hope that you and your families are keeping well during this incredibly difficult time for everyone.
You may have seen from our Facebook page or emails that we took the decision to temporarily close our park, ahead of the government announcements, that parks should close. Some of you will have received emails and some will not. We believed that closing the park was the only morally right thing to do for our guests, staff, local community and our own families.
Firstly, we would like to say sorry for not contacting you directly if you haven’t received an email. All guests with email addresses, with stays up to the end of June, were emailed yesterday and those without, will be receiving letters in the post soon. There has been much to do and new processes to put in place. Our first and enormous task was to inform those guests who were due to arrive imminently and over the coming weeks. This incredibly fast-moving and unprecedented situation, has meant we have had to make decisions and take actions which would have been unimaginable before now.
You may know that we have offered every single affected guest the opportunity to move all bookings and money paid to a future date in either 2020 or 2021, despite this situation being completely outside of everyone’s’ control. This is the best solution we can offer to ensure that we will be here to offer a ‘happy place’ for our guests when this is all over and to show guests that they are important to us. Lots of you have supported Old Oaks for many, many years and for that we are truly grateful.
Our family would like to say an enormous thank you for your messages of support and for your understanding. It is humbling and so appreciated. We are also sorry if you’ve sent emails and we haven’t replied. Ideally, we would have liked to have telephoned you in person, but quite simply, we are overwhelmed. For the safety of all of our wardens and cleaners and all other staff, we cannot expect them to continue to work and so it is only the Manager who is managing all aspects for now. We are so pleased that we have been able to retain all of our staff, with the help of the government lifeline, and all onsite staff are staying at the park during lock down.
Clearly, it is impossible to predict when things will change and when people will be able to get out and about again. And so, we are asking everyone to sit tight and not contact us at this time as we don’t have the capacity to respond at the moment. We, like thousands of others, also have vulnerable and at risk family members to look after, alongside our own children.
We will keep your bookings in our system and they can be altered at a later date, with no cost to you. So please, please don’t contact at the moment.
We want to look back on this time and remember how, in the face of a generation-defining moment, we undertook a collective national effort – and we stood together. It’s on all of us, and we really appreciate your support.
We cannot express how sad we all are, but are absolutely confident this is the right thing to do.
We are all in this together and this horrific virus has affected all of us in many ways. It is the virus that it is responsible for everything that is happening right now and not individuals. If we all work together we will emerge through this. At that time, whenever this may be, we will be waiting for you with open arms, to offer you some much need respite, in your happy, safe place.
In the meantime, please stay safe and look after yourselves. We look forward, more than ever, to seeing you all again.
All the very best. Stay safe. Look after each other.
The White Family and Old Oaks Team x