Coronavirus information and updates
Updated 16th May 12.30pm (see bottom of page for re-booking info)
NEW ~ Travel Advice and FAQ information can be viewed here.
Our office, reception and campsite is temporarily closed in line with government guidance and due to the furloughing of our team. Rest assured, the minute that we’re told that it is safe to open, we will let you know. We miss you guys so much!
Following the Prime Minister’s announcement on Sun 10th May, it would appear that campsites will not be permitted to open until 4th July, at the earliest, and this will be conditional only and will be subject to many other factors. Of course, we are waiting for further details. In the meantime, we are inundated with emails and enquiries. Rest assured we will respond as soon as is possible, but please be patient.
A message from the White Family and the Old Oaks Team:
We sincerely hope that you and your families are keeping well during this incredibly difficult time for the entire country.
You may have seen from our Facebook page or emails that we took the decision to temporarily close our park, ahead of the government announcements, that parks should close. Some of you will have received emails and some will not. We believed that closing the park was the only morally right thing to do for our guests, staff, local community and our own families.
Firstly, we would like to say sorry for not contacting you directly if you haven’t received an email. All guests with email addresses, with stays up to the end of June, have been sent at least one email. If you didn’t receive this email or letter, please don’t be concerned, as all of the information is on this page. There has been much to do and new processes to put in place. Our first and enormous task was to inform those guests who were due to arrive imminently and over the coming weeks. This incredibly fast-moving and unprecedented situation, has meant we have had to make decisions and take actions which would have been unimaginable before now.
You may know that we have offered every single affected guest the opportunity to move all bookings and money paid to a future date in either 2020 or 2021, OR a credit for any money paid, despite this situation being completely outside of everyone’s control. This is the best solution we can offer to ensure that we will be here to offer a ‘happy place’ for our guests when this is all over and to show guests that they are important to us. Lots of you have supported Old Oaks for many, many years and for that we are truly grateful.
At this point we have no idea when this crisis will be over and so can only say, that as soon as it’s deemed safe to travel again. we’ll be ready and waiting for you. Due to the fast moving situation and uncertainty around the lifting of travel restrictions, it is now recommended that rather than choosing new dates for 2020, it makes sense to keep any money paid as a credit for now. If this is your choice, there’s no need to contact us, as this will be done automatically. Please see the bottom of the page for more information.
If you have a forthcoming stay, within the next few weeks, we are not expecting you to pay your balance. Until we know when travel will be allowed, we will not be asking you to pay for holidays which may not be able to go ahead. We need to sit tight and wait.
Our family would like to say an enormous thank you for your messages of support and for your understanding. It is humbling and so appreciated. We are also sorry if you’ve sent emails and we haven’t replied. Ideally, we would have liked to have telephoned you in person, but quite simply, we are overwhelmed. For the safety of all of our wardens and cleaners and all other staff, we cannot expect them to continue to work. Everyone has been furloughed. We are so pleased that we have been able to retain most of our staff, with the help of the government lifeline, and all onsite staff are staying at the park during lock down.
Clearly, it is impossible to predict when things will change and when people will be able to get out and about again. And so, we are asking everyone to sit tight and not contact us at this time if possible* (see bottom of page) as we don’t have the capacity to respond at the moment. We, like thousands of others, also have vulnerable and at risk family members to look after, alongside our own children.
We want to look back on this time and remember how, in the face of a generation-defining moment, we undertook a collective national effort – and we stood together. It’s on all of us, and we really appreciate your support.
We cannot express how sad we all are, but are absolutely confident this is the right thing to do.
We are all in this together and this horrific virus has affected all of us in many ways. It is the virus that it is responsible for everything that is happening right now and not individuals. If we all work together we will emerge through this. At that time, whenever this may be, we will be waiting for you with open arms, to offer you some much need respite, in your happy, safe place.
In the meantime, please stay safe and look after yourselves. We look forward, more than ever, to seeing you all again.
All the very best. Stay safe. Look after each other.
The White Family and Old Oaks Team x
MOVING YOUR BOOKING OR HOLDING CREDIT
*If your booking was for April, May or June 2020 and you haven’t moved it to another date and wish to do so, please email email@example.com. If you don’t want to choose another date until things are more certain (RECOMMENDED), any deposits or money paid will automatically be held as a credit for use at a later date in 2020 or 2021 and you can contact us when you’re ready and able to rebook.
If your booking is for July and beyond, we are not currently making any changes or moving bookings.
If you have a forthcoming stay, within the next few weeks, we are NOT expecting you to pay your balance, but may do so if you wish (from the payment link in your booking confirmation). Until we know when travel will be allowed, we will not be asking you to pay for holidays which may not be able to go ahead. We need to sit tight and wait.
Please be aware that we may not be able to get back to you immediately, but will endeavour to move all bookings, as requests are received. Thank you for your patience and understanding. NB. The office is closed and the phone is not being monitored.