For now, all campsites are closed and unnecessary travel is discouraged. We can’t wait to see you again, but for now, please don’t visit our town of Glastonbury. The shops and attractions are, in the main, closed. Our park has a duty and desire to work with, and respect our local community, as we cautiously work towards a new normal.
Updated 16th May 2020
Are you thinking of going to a campsite this summer or autumn for a caravan, motorhome, camping or glamping holiday? Right now, with Covid19 still very much amongst us, it’s so important to plan ahead and keep your safety at the forefront of any travel plans, before you book a trip or embark on your planned holiday. To help you make the right decisions for you and your loved ones, we’ve put together some travel advice so that you can return to your favourite campsites and go back to doing what you love the most, with confidence, when the time is right.
Your safety and the health and safety of our staff and local community of Glastonbury, is the absolute priority for us all. It’s so important that we all work together to keep everyone as safe and well as possible once we are all allowed to go on holiday again, to ensure we all look after each other and respect the wider community. We’ll try our best to keep this information up to date, however, things are changing rapidly and so would advise referring to the government advice here, if you are unsure of anything.
Can I go to a campsite on holiday now?
No. Under the UK’s government guidelines all campsites and holiday parks are currently closed and overnight stays are NOT permitted. Please abide by the regulations.
When can I go to a campsite then?
The latest information from the UK government, published in their COVID-19 recovery strategy, speaks of a phased reopening for certain businesses and says ‘The strategy sets out a cautious roadmap to easing existing measures in a safe and measured way, subject to successfully controlling the virus and being able to monitor and react to its spread. The roadmap will be kept constantly under review as the epidemic, and the world’s understanding of it, develops.
The strategy says that some accommodation businesses in England, including campsites and caravan parks, may open from 4th July 2020 at the earliest, providing certain conditions are met. At the time of writing, the rules and strategy for Wales, Scotland or Northern Ireland are different to the UK.
When will you re-open and how will I know?
We regularly update our Facebook page with the latest information, as it happens. We also update our website here. Everyone with an existing booking will be sent either a balance reminder or a pre-arrival email, in advance of their holiday (around 10-14 days). We don’t have a definite date for opening and so we all have to be patient. Please keep an eye on this page and also our Coronavirus Updates page.
I have a holiday booked before 4th July 2020, what should I do?
If you’ve already booked a stay before 4th July 2020 it is extremely unlikely you will be able to take this holiday. All April, May and June customers with bookings have been emailed and 98% of our amazing customers have been happy to either choose new dates or keep their deposits / money paid as credits until things are more certain. We thank each and everyone one of you.
If you haven’t received your email and want to enquire about new dates, please email firstname.lastname@example.org with your booking details. If you prefer to wait and see what happens with travel restrictions, there’s no need to do anything at this time. NB Our office and phone is not being manned for the time being due to the furloughing of all staff members.
Should I pay my balance on an upcoming booking?
We are not expecting customers to pay balances on bookings that are not likely to happen. When we know more about when we can re-open, we will email you a balance reminder or pre-arrival letter. This will be a maximum of 10 days before your arrival date.
What happens if I book a holiday but then the lockdown is extended?
We appreciate that things are still very uncertain at the moment and there is always a risk that holiday restrictions may be extended or reintroduced. We are doing everything we can to be flexible in these challenging times. We are offering to change your dates or make alterations to any and all holidays that are being affected by the lockdown and travel restrictions. That means if parks remain closed, we will move your booking to another time, with no loss to you. While we remain closed, with staff furloughed, the office and phone cannot be manned. All enquiries should be made via email@example.com.
Is it safe to go on a camping or caravan holiday while Coronavirus is still in the UK?
We all know that being on holiday and being outside in nature is good for our well-being and mental health. The UK Government are actively encouraging everyone to do this as much as possible. Old Oaks and many other campsites are perfectly placed for natural social distancing, with their large pitches and open spaces. Campsite owners are working hard to ensure that, where any facilities are shared, everything possible is done to keep guests safe.
Until we have clearer guidance from the government, we are unable to say exactly how and when we will be open, however, please do bear in mind, that some shared facilities, such as the shower blocks, tourist information room and shop, might not be operating in the usual way or may be closed altogether. At this point we cannot offer any guarantees or specifics.
Ultimately, caravanners, campers and glampers should follow the government’s guidance in deciding whether it is safe for them to go on holiday and in determining how best to practice social distancing.
What will Old Oaks be doing to protect guests whilst on holiday?
Whilst we don’t currently have details on whether shower blocks will be permitted to open, or any other regulations specific to our industry re-opening, here are some of the things we will be doing to keep customers, staff and the local community as safe as possible:
- Coronavirus risk assessments will be in place for guests and staff
- Plenty of alcohol gel stations at key points around the park
- NHS gold standard products have replaced all cleaning products
- Contactless check in:
- Payment will be required for all bookings prior to arrival
- Text your arrival at the barrier to reception (check in times may take longer than normal, so patience will be required)
- Team member to guide you to pitch or accommodation on bicycle
- Benches around the park will be removed to minimise potential spread of infection
- Clear signage to guide, reassure and inform guests about keeping the 2 metre distance from others
- Actively encouraging guests to use their own facilities in their vans, rather than shared facilities
- If shower blocks are allowed to be used, additional measures will be implemented to ensure social distancing
- Asking all guests who are experiencing potential Coronavirus symptoms to stay home or if they fall ill whilst at the park, to go home immediately
- To protect staff and guests, we will reduce face to face contact to a minimum:
- Only a limited range of food basics may only be available from the shop and a list may be displayed outside reception. You will be able to email or text your order to reception. Where this is not possible, one person at a time will be served from the shop doorway, with appropriate distancing from others
- Encouraging pre-ordering of food and breakfast boxes (locally sourced ingredients) that can be available on arrival
- We are working on a system to enable ordering of takeaway orders to be contactless, ie no paper / laminated order forms and no cash handling
- Newspapers and fresh bread will probably not be available initially. We suggest subscribing to your favourite newspaper online
- Additional measures will be implemented where deemed necessary
Should I buy travel insurance?
Yes. We strongly recommend that you have comprehensive travel insurance for any holiday you take. We recommend you take out a policy which covers you in the event of cancellation. Old Oaks own cancellation plan does not cover Coronavirus or similar circumstances.
More information and a message from the White Family can be found here.
Make a new booking for 2020 or 2021 here.