The ongoing Covid19 crisis has made it necessary to make changes to our usual T&Cs, due to the unprecedented disruption and significant impacts on the tourism industry and our park. The virus is outside of everyone’s control and we are working hard to ensure all of our valued customers are treated fairly and justly, whilst at the same time, ensuring that our business will be remain sustainable into the future.
Covid19 Refund Cover
From 10th Jan 2021, it is possible to add Covid Cover to your new bookings – this will entitle you to request a refund for any Covid reason that means you are unable to visit (restrictions, symptoms, illness) within the first few months of 2021.
If you choose not to take this cover, you will still be able to move your booking to another date in 2021, but may not request a refund. This may only be done once, due to the ongoing and unprecedented disruption to our business. After this, no booking changes are possible. We strongly advise either taking advantage of our Covid Cover or ensuring you have your own enhanced insurance in place.
Covid Cover must be requested or selected at the time of booking or maybe added to an existing future booking no later than 6 weeks prior to arrival date.
£25 per week or part week ~ Touring
£39 per week or part week ~ Glamping
NB. Covid Cover is different from our existing Cancellation Plan, which does not cover Covid19 / pandemics.