Old Oaks own paper vouchers purchased BEFORE Sept 2024
Please check any terms and conditions on your voucher first and then email us at info@theoldoaks.co.uk with the following info:
Voucher reference
Type of voucher
Choice of dates (best to give alternatives as some dates have limited availability)
Old Oaks gift vouchers purchased via Gift Up!
See full details here.
Buyagift / Smartbox / Red Letter vouchers
Please see our guide for Buyagift / Smartbox / Red Letter voucher holders below. We think your question will be covered. Please also refer to the ‘What do I need to know?’ drop down section on our listing on their websites.
Can I book 3rd party vouchers at weekends?
As per our contract with Buyagift and Red Letter Days, vouchers may be used for mid-week bookings only (Sun to Thurs) and cannot include Friday or Saturday* (see exceptions below).
Can I book 3rd party vouchers at any time throughout the year?
Old Oaks is a very busy park and so most of the available dates allocated to third parties are low season (March/April/May/Oct/Nov). You may find that we release (later in the year) a few dates for June/July/Aug/Sept at our discretion if we have plenty of availability. This would only be done much closer to the time. Bank holiday periods and Glastonbury Festival period are not available to voucher holders unless a min of 3 nights are booked AND the full difference in value is met* (see exceptions below).
Can I book my 3rd party voucher directly with Old Oaks?
We are unable to make a booking through our own system for third party sellers. All of our current allocated availability is currently listed on the Buyagift / Red Letter websites and vouchers must be activated first, and the booking made, on the Buyagift or Red Letter website:
https://myvoucher.buyagift.co.uk/Account/MyVoucher or
https://redeem.redletterdays.co.uk/Account/MyVoucher
Why is the availability showing on Buyagift etc different to Old Oaks website?
The availability for glamping cabins on the Old Oaks website is not the same as it is on Buyagift or Red Letter. The main reason for this is because third party sellers demand a high commission for selling on our behalf and to allow bookings during our busy times can mean that we receive as little as 60% of the price we charge directly. Therefore, we allocate our low season and less popular dates in order to fill capacity.
We sometimes have a very limited amount of midweek availability on Buyagift/Red Letter sites in June to Sept, but have plenty of availability throughout March, April, October and November. When we release further high season dates for June to Sept, these may mainly be for a min 2 night stay.
Can I upgrade my cabin voucher to a stay in your other accommodation?
Subject to availability, this may be possible, and only if the full difference between what we receive for your voucher ~ £52.50 for one night (if purchased before 23/12/24) or £59.25 (if purchased after 23/12/24), from 3rd party sellers and our list price is paid. Note shepherd huts and lodges are 3 night min and accommodation, with arrival days being Monday or Friday only.
Exceptions and supplements
- Weekends
o Single nights on a Friday or Saturday are not possible at all, unless:
o A second night is booked and paid directly through us AND the difference between the amount we receive from BAG/RL (£52.50 if purchased before 23/12/24 or £59.25 if purchased after) and our list price is paid on your voucher night
o Buyagift & Red Letter will charge an additional amount for a Friday or Saturday, when booking directly through them
o Two night vouchers may be upgraded to a 3 night weekend (subject to availability) by paying the difference between the amount we receive from BAG/RL our list price, per night.
We do understand that this may be disappointing for some, however, being a very busy site, we can only offer a limited amount of dates directly to third parties. Whilst we would love to welcome you to our park, we understand that the dates we have available may not suit your own plans. We understand it is possible for you to request for your voucher to be unallocated from Old Oaks, so that you can try other providers, however, this must be done directly with the original seller.
We hope this has answered your query and that we’ll be seeing you in 2025.
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